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Disability Policy

302 Orthodontics

4901 Limestone Road, Wilmington, DE 19808 302-239-4600

NOTICE OF DISABILITY POLICY

Our practice is committed to making quality orthodontic care available to all patients, and to provide accommodations for disabilities whenever reasonably possible. We have also made efforts to enhance the accessibility of our website to remove barriers of communication and information access for disabled patients, parents, and guardians.
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact our Office Manager – Annabel Robinson at 302-239-4600 or [email protected]. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Delaware Information Relay Service at 711 for TTY/Voice communication.

Accessibility Design Guidelines

Our website has been designed with the following accessibility guidelines in mind:
  • The standard font used throughout the site has been chosen to be easily legible.
  • Wherever possible, we use live text instead of graphics to reduce the download time of pages and increase your control.
  • Our pages are designed to display without horizontal scrollbars when they are viewed at a screen resolution of 1024×768 pixels.
  • No information is exclusively conveyed using color. This doesn’t mean that colors are not used to organize information; instead it means there are also other, non-color dependent ways of doing this.
  • All images and hyperlinks, where appropriate, have an alternative text attribute. This means when an image or hyperlink is conveying important information its content is described with an alternative text.
  • We have attempted specifically to comply with Section 508 referring to website accessibility standards.
  • If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact our Office Manager, Annabel Robinson at 302-239-4600.

Notice Under the Americans with Disabilities Act

The Practice will not discriminate against qualified individuals with disabilities on the basis of disability in the Practice’s provision of orthodontist treatment. The Practice does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA).

Effective Communication: The Practice will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the Practice’s treatment services, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The Practice will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all Practice programs, services, and activities. For example, individuals with service animals are welcomed in Practice offices and facilities, even though pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a Practice program, service, or activity, should contact the Office Manager/ADA Coordinator at (413) 443-0644 as soon as possible, but no later than 48 hours before your appointment or a scheduled event.
The ADA does not require the Practice to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a Practice program, service, or activity is not accessible to persons with disabilities should be directed to:

Contact Officer: Annabel Robinson

Telephone: 302-239-4600

E-mail: [email protected]

Address: 4901 Limestone Road, Wilmington, DE 19808

The Practice will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.